Back

This is a courtesy translation: the Italian version is the only authoritative one and prevails in the event of any discrepancy.

Terms of Service

Last updated: 10 June 2026

These Terms of Service (the "Terms") govern access to and use of the web application EVmetry (the "Application" or the "Service"), available at https://evmetry.com, provided by:

(the "Provider", "we").

By using the Service, the user ("User", "you") declares that they have read, understood and fully accepted these Terms. If you do not accept the Terms, do not use the Service.

1. Description of the Service

EVmetry is a web application that lets the User create an EVmetry account and connect an official Tesla account through Tesla OAuth. The Service reads telemetry data from the User's Tesla vehicle through the official Tesla Fleet API and processes it to display information such as trips, charging sessions, battery state, estimated costs and maps.

The Service's automatic polling is read-only: it sends no commands to the vehicle, does not change its settings and does not "wake" it (no automatic wake-up). Any wake-up or remote command features, where enabled, are carried out exclusively at the User's explicit request and through the authorisations Tesla requires.

The processing of personal data within the Service is described in the Privacy Policy, which forms an integral part of the contractual relationship.

2. Account, requirements and authentication

2.1 To use the Service you must:

2.2 Ordinary access to the Service happens through your EVmetry account credentials. The connection to the Tesla account happens on the official Tesla website through OAuth. You are responsible for keeping your credentials confidential and for all activity carried out through your account. You must inform us promptly of any unauthorised use.

2.3 By authorising the Application through OAuth, you allow us to access your vehicle's data through the Tesla Fleet API for the purposes described in these Terms and, where enabled, to carry out the remote actions you explicitly request. You can revoke that authorisation at any time from your Tesla account or by deleting your account in the Application.

3. Subscription and prices

3.1 Use of the Service's operational features requires an active EVmetry Pro subscription. The available options are shown before the purchase is completed: €3.99 per month or €35.90 per year, VAT included where applicable.

3.2 With the first subscription, a 7-day free trial may be offered. The length of the trial, the chosen plan and the amount that will be charged at the end of the trial are shown at checkout before confirmation. Unless cancelled through the Stripe portal before the trial expires, at the end of the 7 days the subscription continues automatically on the chosen plan.

3.3 Any promotional codes, discounts and their validity conditions are shown at checkout before payment is confirmed.

3.4 Payments, renewals and subscription management are handled through Stripe. EVmetry does not store full payment card details.

3.5 On expiry, cancellation or non-renewal of the subscription, EVmetry may keep automatic telemetry collection active for a technical grace period of at most 12 hours, to avoid accidental interruptions caused by payment or reactivation delays. After that period, Fleet Telemetry collection is switched off and no new operational data is recorded until the subscription is reactivated.

3.6 If the subscription stays inactive, the history of telemetry, trips, charges, stops, location data and vehicle data is kept for at most 6 months from the end of access to the Service, to allow reactivation, export or support. After that term, such data may be deleted automatically from the operational database. Voluntary deletion of the EVmetry account instead removes the data as described in the Privacy Policy, without waiting for that period.

4. Term, renewal, cancellation and refunds

4.1 The subscription starts when checkout is confirmed. Where a free trial applies, the first charge takes place at the end of the trial; the subscription then renews automatically on a monthly or annual basis, depending on the chosen plan, unless cancelled.

4.2 You can manage or cancel the renewal of the subscription through the Stripe portal reachable from the Application. Unless mandatory law provides otherwise, cancellation takes effect at the end of the period already paid for. You can also delete your account at any time through the Application's functions or by contacting us. Deleting the account cancels any active Stripe subscriptions before local data is deleted.

4.3 Consumer right of withdrawal (EU). If you are a consumer within the meaning of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005) and of Directive (EU) 2011/83, you have the right to withdraw from the contract, without giving any reason, within 14 days of purchasing the subscription (the checkout confirmation referred to in 4.1). The period runs from the purchase, not from the end, cancellation or expiry of the subscription, and an automatic renewal does not start a new withdrawal period.

4.4 Early performance and loss of the right of withdrawal. As this is the supply of digital content/services, if you expressly request that performance of the Service begin during the withdrawal period and acknowledge that you will lose the right of withdrawal once the contract has been fully performed, the right of withdrawal can no longer be exercised once performance is complete, pursuant to Art. 59 of the Italian Consumer Code. Confirming the order at checkout constitutes an express request for immediate performance of the Service, which begins when access is activated (including any free trial). If you withdraw before full performance, pursuant to Art. 57(3) of the Italian Consumer Code you will be charged (or the amount will be withheld from the refund) an amount proportionate to the days of paid Service already used relative to the subscription period purchased; free trial days generate no charge.

4.5 Exercising withdrawal. To exercise the right of withdrawal it is enough to send an explicit statement to the email address gabriel@evmetry.com before the deadline. We will refund the amounts due without undue delay and in any case within 14 days of the statement, using the same means of payment you used.

4.6 Refunds. Save as provided by consumer protection law and unless expressly stated otherwise, payments for subscription periods already used are not refundable. There is no further general commercial refund policy. Any refunds due are processed through the same payment channel used for the purchase.

5. Permitted use

5.1 You undertake to use the Service exclusively for lawful purposes, in accordance with these Terms, with applicable law and with the terms of use of Tesla and of the third-party providers.

5.2 The Service is intended for the User's personal use in relation to the vehicle(s) you lawfully own or have at your disposal and for which you are authorised to access data.

6. Restrictions and prohibitions

6.1 The following are prohibited, by way of example:

7. No affiliation with Tesla, and trademarks

7.1 EVmetry is an independent service, not affiliated with, sponsored by, endorsed by or in any way connected to Tesla, Inc. or its subsidiaries.

7.2 "Tesla" and the related logos and names are registered trademarks of Tesla, Inc. Any reference to Tesla is made purely for descriptive and interoperability purposes. Use of the Service is subject to Tesla's terms and conditions concerning the account and the Fleet API; any change, limitation or interruption of the Fleet API by Tesla may affect the availability and operation of the Service, without any liability on the Provider's part.

8. Data accuracy and no warranties

8.1 The data shown by the Service (including telemetry, location, range, charges, costs and maps) comes from the Tesla Fleet API and from processing carried out by the Application. That data may be inaccurate, incomplete, delayed or not real-time, also because automatic polling does not wake the vehicle.

8.2 The costs and estimates shown are purely indicative and are not official, accounting or tax figures.

8.3 The Service is provided "as is" and "as available". To the extent permitted by law, the Provider gives no warranties, express or implied, as to continuous availability, absence of errors, accuracy, fitness for a particular purpose or suitability of the data for any decision.

8.4 We accept no liability for decisions taken by the User on the basis of the data or information provided by the Service. The User's assessments and choices remain their sole responsibility.

9. Limitation of liability

9.1 To the maximum extent permitted by applicable law, the Provider will not be liable for indirect, incidental or consequential damages, loss of data, profits, opportunities or expected savings arising from the use of, or the inability to use, the Service.

9.2 To the extent permitted by law, the Provider's total liability towards you, on any ground connected to the Service, is limited to the amounts you actually paid for the Service in the 12 months preceding the event giving rise to the liability.

9.3 Nothing in these Terms excludes or limits the Provider's liability in cases where that is not permitted by law, including cases of wilful misconduct or gross negligence and the mandatory rights granted to consumers.

10. Availability, suspension and termination

10.1 The Provider endeavours to keep the Service available, without however guaranteeing uninterrupted operation. The Service may be temporarily suspended for maintenance, updates, technical causes or events outside the Provider's control (including malfunctions or changes at third-party providers and at the Tesla Fleet API).

10.2 The Provider may suspend or terminate provision of the Service, in whole or in part, including towards you, in the event of breach of these Terms, unlawful or abusive use, legal obligations or discontinuation of the Service. Where reasonably possible, you will be given prior notice.

10.3 You can stop using the Service at any time by cancelling the subscription and/or deleting your account, with the effects described in the Privacy Policy.

10.4 If the Service is discontinued for reasons not attributable to your breach, you will be refunded, where due, the subscription amount relating to the period not used.

11. Changes to the Terms

11.1 The Provider may amend these Terms for regulatory, technical or service reasons. Changes will be published on this page with an updated "last updated" date and, in the event of material changes, will be communicated to you through the Application or by email.

11.2 Changes apply from their publication or from the date indicated. Continuing to use the Service after the changes take effect constitutes acceptance of them. If you do not accept the changes, you can cancel the subscription and stop using the Service.

12. Governing law and jurisdiction

12.1 These Terms are governed by Italian law.

12.2 Any dispute arising from these Terms or connected to the Service is subject to the jurisdiction criteria set out by Italian law. It remains understood that, where the User is a consumer, exclusive jurisdiction lies with the court of the consumer's place of residence or elected domicile, if located in Italy, pursuant to Art. 66-bis of the Italian Consumer Code, together with any other mandatory consumer protection.

12.3 Out-of-court dispute resolution (EU consumers). The European online dispute resolution (ODR) platform was discontinued on 20 July 2025. The European Commission provides information on alternative dispute resolution (ADR) bodies on the Consumer Redress in the EU page. Any consumer rights to turn to the competent ADR bodies under applicable law remain unaffected.

13. Miscellaneous

13.1 Partial invalidity. The invalidity or ineffectiveness of any clause does not affect the validity of the remaining provisions.

13.2 Forbearance. Any tolerance of conduct departing from these Terms does not constitute a waiver of the Provider's rights.

13.3 Assignment. You may not assign the rights and obligations under these Terms without the Provider's written consent. The Provider may assign the contract as part of corporate transactions, safeguarding your rights.

13.4 Notices and contact. For any communication concerning the Service or these Terms you can contact the Provider at:

This document was drafted in Italian. In the event of translations, the Italian version prevails.